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Los Angeles County PHL


Under direction, plans, organizes and directs the activities of a major information systems section or a small division providing services to support achievement of departmental and County mission and objectives. May function as a departmental CIO (Chief Information Officer) in a small County department.


Positions allocable to this class are allocated to a departmental centralized IT organization and are responsible for managing the staff and resources of a small division or large section that provide information technology services for business users. Information Technology Managers are classifications requiring a high degree of professional information technology knowledge as well as a broad range of management skills including organizational design, strategic planning, budgeting and personnel management. This classification differs from Principal level IT positions and IT supervisors in that they report directly to a higher level IT manager or the departmental CIO and have a high degree of responsibility for budget control and review.

Incumbents in this series are distinguished from Information Technology Specialists in that their work focus is on effective management and integration of customer, staff and project relationships and results.

Essential Job Functions

  • As a member of Public Health Information Systems (PHIS), provides direction to Program Directors in the areas of IT organizational design, strategic planning, budgeting and personnel requirements in support of the Public Health Lab (PHL).

  • Evaluates departmental and PHL goals and objectives against the capability of PHL IT infrastructure and systems to support those goals, including assisting with evaluation and optimization of PHIS systems to support critical business workflows. Oversees research and special studies to identify, recommend, and implement best practices.

  • Interfaces with the DPH Chief Information Officer and other County Department representatives to develop and implement operation plans to meet the departmental strategic and business plan goals and objectives.

  • Responsible for the strategic and technical evaluation of laboratory information systems (LIS) design and recommends hardware and/or software upgrades and/or implementation projects for new LIS features and interfaces. Prepares proposals for presentation of projects to the IT Executive Committee for approval.

  • Creates and executes implementation and transition plans, working with external vendors and customers, as well as internal department leadership, as needed. Engages the countywide procurement process, if necessary.

  • Establishes a training plan and organizes resources to train relevant PHIS and PHL staff to ensure that implementation goals and objectives are achieved, and staff are current with application systems knowledge. Leads a team of specialized IT professionals in project completion.

  • Responsible for planning, organizing, managing, training, and evaluating the work of the Information Technology (IT) section at Public Health Laboratory (PHL), which includes highly specialized staff. Complete administrative and technical supervision of section staff.

  • Prepares contracts in conjunction with the Department's Contracts and Grants office. Writes solicitation documents, such as Requests for Quotes, Information or Proposals (RFQ, RFI, RFP). Develops and negotiates IT Service Level Agreements (SLA) and Memorandums of Understanding (MOU) with external business managers to ensure that contractual terms and specifications are appropriate and attainable. Prepares Statements of Work (SOW), budget documents, contract review forms, and any other related documents to complete the solicitation process.

  • Administers vendor contracts, develops change requests and approves vendor and contractor deliverables.

  • Meets and negotiates with other County departments to ensure that the needs of PHL are being met, and that business plans are beneficial. Meets with customers to ensure that service delivery options are being met. Resolves major issues that emerge with external partners, customers, etc. to ensure that the best possible solution is agreed upon.

Please click here to review the requirements and other details in the job posting and apply.

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